Trade FAQ

How can I order and pay?

Our Trade website, www.stonemarketing.com allows you to browse the brand and product ranges. we provide a range of downloadable catalogues and pricelists. To create a Trade Account please contact our Sales Team. You can then either pay by credit card or we can set up a new Business Account.

Tax

Our trade prices exclude VAT at 20%

How long will it take to deliver my goods?

Whilst every endeavour is made to effect deliveries on time, no guarantee as to exact dates is to be implied and no liability will be accepted for any loss or damage occasioned by delay in delivery however caused.  Any complaint of short delivery or of damage to goods delivered in the United Kingdom must be notified in writing by the buyer to the seller and the Parcel Carrier within 3-days of receipt of the goods and any complaint of short or of damage to goods delivered outside the United Kingdom must be notified in writing by the buyer to the seller and the Forwarding Agent within 7-days of receipt of the goods and any complaint of failure to deliver goods invoiced must be so notified to the seller in writing within 21-days of the date of arrival at the Terminal point.

Where do we deliver?

We are exclusive UK Distributor for a number of brands therefore we only distribute product to our area which is the United Kingdom Please contact us if you are from somewhere outside these areas.

Prices

The prices charged and against which payment must be made will be those prices ruling at the date of despatch of goods.  Unless otherwise agreed, cash with order or cash against proforma invoice if no ledger account.  With credit account the Company has the right to withdraw credit facilities in the event of any failure by the buyer to adhere to these terms of payment.  All goods ordered by the Customer from the Company shall be paid by the Customer within 30-days from the date of the invoice. It is an express condition of sale that in the event of the Company having to have recourse to legal action or debt collecting agents against the Customer in order to obtain payment of outstanding accounts any costs incurred in so doing are payable by the Customer on a full indemnity basis and that the Company shall have the right to charge without notice interest of five per cent above Bank of Scotland base rate for the time being in force then currently in force on any over due accounts for as long as they are overdue.

Order Value Information?

UK Destinations - Orders below £100 Nett, will incur a carriage charge of £6.00

Overseas Destinations - All orders are costed on an EX-WORKS basis.

Northern Ireland, Ireland & Channel Islands - We will use DPD’s 48-hour standard services for deliveries unless otherwise stated and agreed. 

Returns

If you receive damaged goods or the wrong order please get in contact with us immediately and we will deal with the situation accordingly. Return of goods supplied in accordance with the Customer’s orders cannot be accepted unless agreed in writing.  A handling charge of 20% (excluding VAT) will be levied on all orders, which have been returned after agreement by the Company. Non-standard goods supplied in accordance with the Customer’s orders cannot be accepted for return or credit.

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